家庭E帐项目总体方案建议书V1.02009年11月家庭E帐项目总体方案建议书目录第一章项目背景......................................................................................................................41.1背景：............................................................................................................................................41.2市场分析........................................................................................................................................4第二章项目业务设计..............................................................................................................52.1业务定义........................................................................................................................................52.2业务特点........................................................................................................................................52.3业务优势........................................................................................................................................52.4项目建设原则................................................................................................................................62.5业务相关流程图............................................................................................................................6第三章项目功能设计............................................................................................................113.1业务平台系统..............................................................................................................................113.2接口子系统..................................................................................................................................113.3信息源采集子系统......................................................................................................................123.4组网方案......................................................................................................................................123.5系统软硬件配置..........................................................................................................................13第四章项目系统功能介绍....................................................................................................134.1功能概述......................................................................................................................................134.2业务平台系统..............................................................................................................................134.2.1业务功能模块.......................................................................................................................134.2.2信源管理模块.......................................................................................................................144.2.3业务管理模块.......................................................................................................................144.2.4业务应用模块.......................................................................................................................154.2.5统计报表模块.......................................................................................................................154.2.6客服管理模块...........
