目录（7）技术服务方案......................................................................................................4一、方案总述...............................................................................................................41.项目背景............................................................................................................42.方案编制依据....................................................................................................53.技术服务目标....................................................................................................54.技术服务范围....................................................................................................6二、项目管理组织架构.............................................................................................221.项目管理架构图..............................................................................................222.项目小组职责分工..........................................................................................233.项目主要实施人员情况表..............................................................................264.项目组服务质量保证措施..............................................................................27三、深化技术方案.....................................................................................................281.总体思路..........................................................................................................282.设计原则..........................................................................................................283.技术解决方案..................................................................................................293.1应用架构设计.........................................................................................293.2应用系统设计.........................................................................................473.3网络架构设计.........................................................................................773.4应用支撑系统设计.................................................................................783.5系统对接设计.........................................................................................834.技术运维方案..................................................................................................844.1技术运维原则.........................................................................................844.2技术运维体系.........................................................................................864.3运维服务内容和服务范围.....................................................................874.4运维服务等级.........................................................................................884.5系统日常维护.........................................................................................894.6信息系统安全服务.................................................................................944.7系统设备维修及保养服务.....................................................................974.8软件系统升级及维保服务...................................................................1004.9热线支持服务.......................................................................................1004.10现场支持服务.................................
