目录第一章项目背景........................................................................................41.1XXXXXXXXXXXXXXXXX院知识管理现状............................................................41.2XXXXXXXXXXXXXXXXX院需解决的问题............................................................41.3XXXXXXXXXXXXXXXXX院知识管理办公协同项目的建设目标分析....................51.3.1项目的近期目标..............................................................................................51.3.2项目的远期目标..............................................................................................5第二章XXXXXXXXXXXXXXXXX院项目理解及分析.................................62.1XXXXXXXXXXXXXXXXX院管理支撑系统规划设计思路......................................62.1.1以门户规划IT系统集成..................................................................................72.1.2以知识管理规划办公协作系统......................................................................102.2XXXXXXXXXXXXXXXXX院知识管理办公协同系统成功实施的关键..................142.2.1创新管理思想...............................................................................................142.2.2注重咨询服务...............................................................................................152.2.3整理企业流程...............................................................................................152.2.4形成组织保障...............................................................................................162.2.5确保持续推进...............................................................................................162.2.6选择优秀平台...............................................................................................162.2.7加强软件柔性...............................................................................................17第三章XXXXXXXXXXXXXXXXX院办公协作系统解决方案....................183.1通信平台......................................................................................................183.1.1电子邮件......................................................................................................193.1.2短信与移动办公............................................................................................243.1.3RTX集成......................................................................................................253.2经验知识管理...............................................................................................283.2.1知识文档......................................................................................................283.2.2工作总结......................................................................................................333.2.3案例管理......................................................................................................343.2.4知识互助......................................................................................................363.2.5人才中心......................................................................................................373.3规范协作管理...............................................................................................393.3.1审批流程......................................................................................................393.3.2任务分派.....................
