用友TurboCRM呼叫中心操作手册UFIDATurboCRMCallCenterOperationManual用友软件股份有限公司CRM产品管理部本文版权归用友软件股份有限公司所有。未经书面同意，不得以任何方式抄袭、节录或翻印。用友软件股份有限公司CRM产品管理部本文版权归用友软件股份有限公司所有。未经书面同意，不得以任何方式抄袭、节录或翻印。编修日志序号版本编修主要内容编修日期编修人11.0TurboCRM呼叫中心操作手册2011-6-16王立21.172P4累计修改及易用性更新2013-8-30杨福友3456789101112131415目录1软电话安装配置.......................................................................................................................41.1安装坐席控件...................................................................................................................41.2配置CTI信息...................................................................................................................41.3配置坐席信息...................................................................................................................52录音安装配置..........................................................................................................................72.1录音控件安装...................................................................................................................72.2JRE安装...........................................................................................................................72.3录音配置..........................................................................................................................73坐席端IE配置.........................................................................................................................73.1加入受信任站点...............................................................................................................83.2自定义信任站点的级别...................................................................................................93.3重启IE............................................................................................................................103.4常见异常处理.................................................................................................................104软电话功能操作.....................................................................................................................114.1签入/签出........................................................................................................................114.2置忙/置闲........................................................................................................................114.3呼出................................................................................................................................124.4应答/挂机.......................................................................................................................124.5保持/取保持...................................................................................................................134.6咨询/结束咨询...............................................................................................................134.7转接/结束转接...............................................................................................................144.8会议/结束会议.................................................................................................
