ACTIVITIESTOURDESKATTENDANTHOTELORIENTATION..................................................4DEPARTMENTORIENTATION............................................5KNOWINGTHETOURSOFFERED........................................7GUESTCOMPLAINTHANDLING.........................................8GUESTRELATIONSSKILLS.............................................9TOKNOWALLEQUIPMENTAVAILABLE.................................10FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMME..................11KNOWLEDGEOFTYPESOFAEROBICSOFFERED........................12SAFETYPROCEDURESANDFIRSTAID................................13FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEM...................................................14CARRYINGOUTOFALLMISCELLANEOUSACTIVITIES..................16ISSUEANDRECLAIMOFTOWELSFROMTOWELBURE...................17MANNINGTHEBEACHBURE..........................................18KNOWINGTHEVOUCHERANDCONTROLANDENCOURAGING...........19PROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIES..........................................................20TEACHINGASAILBOARDLESSON.....................................21TEACHINGAHOBIECATSAILINGLESSON..............................22TAKINGTHEWATER-POLOACTIVITY..................................25GIVINGTHESAILINGTHEORYLECTURE................................27GIVINGTHESAILBOARDTHEORYLECTURE............................29CARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATION.....................................................31RUNNINGTHEHOBIECATSTAGGEREDREGATTA........................33RUNNINGTHESHERATON/REGENTREGATTA...........................35CARRYINGOUTTHESAILBOARDCOMPETITION........................39DOINGTHEHOBIESAILBOARDCOMPETITION..........................40SETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMES...........42THEORGANIZATIONOFMINI-TOURNAMENTS........................43TAKINGTHEMORNINGJOGORWALK.................................45CARRYINGOUTTHEPRE-STRETCHCLASS.............................47KNOWLEDGEOFTHECHILDREN’SPROGRAMMES......................49CHILDREN’SMORNINGJOB,WALK,SHELLHUNTOROTHERMORNINGEVENT.....................................................50CHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITY...............51CHILDREN’SQUIZ............................................