ACTIVITIESTOURDESKATTENDANTHOTELORIENTATION..................................................4DEPARTMENTORIENTATION............................................5KNOWINGTHETOURSOFFERED........................................7GUESTCOMPLAINTHANDLING.........................................8GUESTRELATIONSSKILLS.............................................9TOKNOWALLEQUIPMENTAVAILABLE.................................10FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMME..................11KNOWLEDGEOFTYPESOFAEROBICSOFFERED........................12SAFETYPROCEDURESANDFIRSTAID................................13FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEM...................................................14CARRYINGOUTOFALLMISCELLANEOUSACTIVITIES................