经典售楼员培训手册目录第一章售楼员礼仪...........................................................................................................3一、仪容仪表....................................................................................................................................3二、仪态姿势..................................................................................................................................3三、言谈举止....................................................................................................................................4四、男员工发式：............................................................................................................................4五、女员工发式：............................................................................................................................5六、耳环：........................................................................................................................................5七、面容：........................................................................................................................................5八、手部：........................................................................................................................................5九、鞋子：........................................................................................................................................5十、袜子：........................................................................................................................................6十一、制服：....................................................................................................................................6第二章售楼员文明用语..................................................................................................6一、迎宾用语类：............................................................................................................................6二、友好询问类：............................................................................................................................7三、接待介绍类：............................................................................................................................7四、请求道歉类：............................................................................................................................7五、恭维赞扬类：............................................................................................................................7六、送客道别类：............................................................................................................................7七、生硬类用语1：.........................................................................................................................8八、生硬类用语2：.........................................................................................................................8九、生硬类用语3：.........................................................................................................................8第三章售楼员接听客户电话要则................................................................................8第四章售楼员待客户要求...............................................................................
