上海东湖物业管理公司居住物业管理实用手册（试行）目录前言.............................................................................................................1第一章前期物业管理服务（含前期介入）...........................................21、前期物业管理服务合同及投标计划书.............................................................22、前期介入的形式.................................................................................................23、前期介入人员的配置和培训.............................................................................24、前期介入的进驻.................................................................................................24.1与开发商建立业务联系.....................................................................................24.2以书面备忘录的形式，从物业管理的角度提出合理化建议.........................34.3物业管理用房的落实及装修.............................................................................35、与相关职能部门的业务关系建立.....................................................................45.1工商所.................................................................................................................45.2房地办（区房地局街道办事处）.....................................................................45.3银行.....................................................................................................................45.4物价局.................................................................................................................55.5街道、居委.........................................................................................................55.6警署.....................................................................................................................55.7环卫、环保.........................................................................................................55.8陆管处.................................................................................................................65.9社文处.................................................................................................................66、售楼处、样板房的物业管理.............................................................................67、竣工验收的参与.................................................................................................78、物业的接管验收.................................................................................................78.1物业接管验收的作用.........................................................................................88.2物业接管验收的标准及重点.............................................................................88.3物业交接的实施...............................................................................................139、管理处的筹建...................................................................................................149.1管理处组织机构设置及人员配备...................................................................149.2岗位职责...........................................................................................................149.2.3其他各类人员岗位职责................................................................................169.3各岗位工作规程.......................................................
