Division/Department：ITDepartment部门:IT部门Jobtitle：ITAssistant职位名称:IT助理Reportsto:ITManager汇报对象:IT经理Responsibilities:岗位职责:-Numberofsubordinates:0下属人数：0-Leadershipstyle(formanagersinchargeofsubordinatesonly)：领导风格（仅针对有下属员工的经理）：-Responsibilities职责:1.Assurethegoodworkingconditionofthecomputerterminals,ofthefaxserver确保公司客户机终端、传真服务器的正常使用；2.Assuretheinformationsecurity确保公司信息的安全性；3.Assureagoodinternalcommunication(networkande-mailsingoodworkingcondition)确保内部通讯畅通（如网络、邮件处于正常使用状态）。Contentsofthejob：工作内容:1.Selectthetypeofsoftwareandhardwarethatthecompanywilluse(suchasAutoCAD,FaxServer)对公司所需软件、硬件进行选型（例如AutoCAD软件，传真服务器软件的选型）；2.Buycomputercomponentsandfittings购置电脑配件；3.Assurecompanywebsiteconstruction&development负责网站的建设和开发；4.Assurethegoodrunningofthecomputers(includeinstallation,dealingwithcomputerproblemsormalfunction,introducingtheuseofsomesoftware)维护客户机终端（包括装机，排除电脑故障，介绍软件使用方法）；5.ParticipateintheERPimplementation,assisttheERPteam参与ERP项目实施，辅助ERP项目组开展项目工作；6.Tomonitortheworkingsituationoftheservers监控服务器工作状态。1.WantreportsabouteverydailyITsupportandproblemsandtokeepalog(records).日常技术支持和问题解决的工作汇报，以日志形式提供；2.Wantreportaboutimportantincidentontheserverterminalandthenetworkandtokeepalog(records).重大事故的汇报；如:网络、服务器、客户终端发生故障，以日志形式提供；3.WantreportsabouttheOfficeAdministration(OA)system:test,installation,debugging,…系统化任务部署的汇报，如关于OA系统的测试，安装，调试等每一阶段工作汇报；4.WanttoknowwhentheITAssistantwillbeoutsideofthecompany外出办事情况的汇报。-Positionholder任职人认为需向直接主管提供的汇报如下:1.ReporteverydailymanipulationofITsupport,byoralfirstandthenrecordthemanipulation日常IT技术服务汇报，先口头向上级汇报，然后书面填写记录；2.Reporttheemployees’computerproblemsandthereasonabledemandsoftheemployees客户机终端发生的异常情况汇报；3.Reporttheimportantincident(suchasahackerattack)服务器发生重大故障的汇报；（如：黑客攻击等）；4.Reportthesituationofthecomputers(todiscarduselesscomputersorcomponents)电脑设备淘汰和报废情况的汇报。Level：Executer职位层级:执行层Workingrelations：工作联系:1.Withthecomputersusers:tohelptheemployeestoinstallthesoftware,maintainthecomputerinagoodworkingconditionanddealwiththemalfunctions与客户机终端的工作联系：客户终端的装机、维护、故障排除、软件安装等；2.WiththeITManager:todothetasksassignedbytheITManager与IT经理的工作联系：完成由IT经理下达的任务；3.Withtheelectrician:thepositionholdercanhelptheelectriciantosetandmaintainthetelephoneline.与电工的工作联系：帮助电工布线。Goalsoftheposition：职位目标:1.Toassurethatallthecomputerterminalsrunnormally,toassurethatallemployeescanworknormallywiththeircomputer.维护客户机终端正常使用，保证员工正常办公；2.Tobuildagoodcompanyprofilebysettingupthecompanywebsite.通过网站建设等方式，对外树立公司良好形象。Workprocessesofthecompanyinwhichthispositiontakesplace参与公司的各项流程如下:ITProcess：servicesupportforeverydepartmentandeveryemployee:horizontalsupportIT流程：向各个部门及每位员工提供IT服务支持的流程Tasks：任务:-MainTasks:60%主要任务：60％1.Tomaintainthecomputerterminalsinagoodworkingcondition维护客户机终端正常使用；2.TocollectsomeITinformation(searchoni...
