目录第一部分服务礼仪............................................................................................................................................1一、妆容的规范..................................................................................................................................................3二、接待礼仪......................................................................................................................................................5三、服饰礼仪......................................................................................................................................................5四、姿态礼仪......................................................................................................................................................7（一）站姿......................................................................................................................................................7（二）坐姿........................................................................................................................................................10（三）走姿........................................................................................................................................................13（四）蹲姿........................................................................................................................................................14（五）引导........................................................................................................................................................16（六）微笑........................................................................................................................................................18（七）眼神的运用............................................................................................................................................20第二部分商务礼仪..........................................................................................................................................13（一）商务礼仪使用的目的.............................................................................................................................22（二）电话礼仪................................................................................................................................................23（三）递送名片................................................................................................................................................30（四）握手礼....................................................................................................................................................34（五）致意........................................................................................................................................................36（六）上下楼梯的礼仪....................................................................................................................................37（七）乘坐电梯................................................................................................................................................39（八）乘车礼仪......................................................................................................
