目录第一章基本管理制度....................................................................................................................21、总则...................................................................22、工作守则...............................................................23、首问责任制度...........................................................44、综合开发条例...........................................................45、考勤细则...............................................................76、办公行政管理...........................................................97、车辆使用规定..........................................................108、附则..................................................................10第二章工资薪酬制度...................................................................................................................111、工资及奖金............................................................112、员工福利..............................................................12第三章岗位职责...........................................................................................................................141、文员职责..............................................................142、出纳岗位职责..........................................................143、业务员岗位职责........................................................154、技术员岗位职责........................................................165、储运员岗位职责........................................................16第四章工作流程与规范...............................................................................................................18一、客服中心工作规范.....................................................181、上门服务流程..........................................................182、送/寄修流程...........................................................193、上门服务规范..........................................................204、服务忌语..............................................................205、XX产品终生免费维修细则...............................................216、上门维修收费标准......................................................227、内部管理制度..........................................................26二、文员工作规范.........................................................281、接听电话规范..........................................................282、接待客户规范..........................................................28三、业务员工作规范.......................................................291、工作流程..............................................................293、日常工作表............................................................314、新客户开发计划........................................................335、客户跟踪计划..........................................................336、内部管理规定..........................................................337、客户ABC管理制度......................................................338、业务费用..............................................................36第一章基本管理制度1、总则1.1、厦门XX科技有限公司青岛分公司（以下简称本公司）员工管理均依本规则之规定。1.2、本规则作为《员工聘用合同》之附件，员工必须严格遵守。2、工作守则2.1、本公司员工对内应认真工作、爱惜公物、减少损耗、提高效率，对外...
