公共危机与舆情应对——以上海“民警绊倒抱娃女子”事件为例目录中文摘要.........................................................IIAbstract....................................................................................................................III第一章上海“民警绊倒抱娃女子”事件介绍...........................1第一节事件经过..................................................1第二节事件处置结果..............................................1第二章事件的舆情走向分析.........................................2第三章事件的舆情应对策略.........................................4第一节事件在处理过程中出现的问题................................4一、政府的舆情预警研判落后....................................4二、非涉事媒体账号发布谣言....................................4三、相关管理人员缺乏对网络舆情的认识..........................4第二节提出的解决措施............................................5一、政府要制定网络舆情预案和完善的舆情检测系统................5二、媒体要及时整合相关信息进行发布，进行舆论引导..............5三、形成良好的舆论善后机制，总结经验教训......................6第四章总结.......................................................7参考文献..........................................................8独创性声明........................................................90中文摘要网络舆情代表着民意所向，在处理各类公共事件中发挥着重要的作用。上海“民警绊倒抱娃女子”事件属于敏感的危机涉警事件，而且事件另一方当事人是属于社会的弱势群体——妇女和儿童，让这件事发展为网络舆情热点事件。但是官方媒体在应对此类事件缺少完备的调查机制，缺乏经验，事件信息未经核实就进行发布，相关管理人员的网络法律意识淡薄等问题导致事件舆情不断发酵。对于处理类似事件，政府、媒体和相关的管理人员需要协同应对危机，政府要制定完备的舆情预警预案和舆情监测系统；媒体要注意对信息传播的把控，杜绝谣言的肆意传播，以真实地内容引导舆论走向。新媒体背景下，舆论的走向一定程度上就代表着民心的走向，所以政府和媒体要保持理性，正确处理。关键词：上海民警绊倒抱娃女子事件；涉警舆情；舆情应对1AbstractNetworkpublicopinionrepresentsthedirectionofpublicopinionandplaysanimportantroleindealingwithvariouspublicevents.Theincidentof"policetrippingoverwomenholdingbabies"inShanghaibelongstoasensitivecrisis-relatedpoliceincident,andtheotherpartyoftheincidentbelongstothedisadvantagedgroupsofsociety-womenandchildren,makingitahotissueofnetworkpublicopinion.However,thelackofcompleteinvestigationmechanismandexperienceindealingwithsuchincidentsintheofficialmedia,thereleaseofeventinformationwithoutverification,andtheweakawarenessofnetworklawofrelevantmanagershaveledtothecontinuousfermentationofincidentpublicopinion.Todealwithsimilarincidents,thegovernment,themediaandrelevantmanagersneedtocoordinatetodealwiththecrisis,thegovernmentshouldformulateacompletepublicopinionearlywarningplanandpublicopinionmonitoringsystem;themediashouldpayattentiontothecontrolofinformationdissemination,eliminatethewantonspreadofrumors,andguidethedirectionofpublicopinionwithrealcontent.Underthebackgroundofnewmedia,thetrendofpublicopinionrepresentsthetrendofthepeople'sheartstoacertainextent,sothegovernmentandthemediashouldmaintainrationalityanddealwithitcorrectly.Keywords:Shanghaipolicementrippingoverwomenholdingbabiesincident；police-relatedpublicopinion；publicopinionresponse2第一章上海“民警绊倒抱娃女子”事件介绍第一章上海“民警绊倒抱娃女子”事件介绍第一节事件经过2017年9...
