青海省网上信访信息系统应用培训手册（信访局版）太极计算机股份有限公司目录系统访问及硬件配置......................................................................................................................3系统访问..................................................................................................................................3硬件配置..................................................................................................................................41.系统配置......................................................................................................................................41.1机构管理............................................................................................................................41.2人员录入.............................................................................................................................52.办理平台主要功能......................................................................................................................82.1办理服务............................................................................................................................82.1.1信访事项办理..........................................................................................................82.1.2上级交转件............................................................................................................142.1.3综合信息查询列表................................................................................................152.1.4自定义信息查询列表............................................................................................182.2复查复核...........................................................................................................................192.3督查督办...........................................................................................................................232.3.1案件督查................................................................................................................232.4矛盾排查..........................................................................................................................242.4.1矛盾排查录入........................................................................................................242.4.2矛盾排查化解.......................................................................................................252.4.3综合查询和自定义查询........................................................................................262.5统计分析...........................................................................................................................272.5.1报表统计................................................................................................................272.6人民建议...........................................................................................................................292.7满意度评价.......................................................................................................................302.7.1满意度统计............................................................................................................313.信访大厅管理功能....................................................................................................
