四星、五星级大酒店餐饮部标准流程二○一二年八月餐饮部服务技能培训手册大全目录一、操作标准：..............................................................................................................................3托盘操作步骤..........................................................................................................................3如何摆台..................................................................................................................................4如何斟酒..................................................................................................................................7口布折花..................................................................................................................................9如何上菜................................................................................................................................10如何问茶、斟茶....................................................................................................................12如何分菜................................................................................................................................13如何铺席巾............................................................................................................................15如何抽筷套............................................................................................................................16如何呈菜（茶、酒水）谱.....................................................................................................17如何换烟缸............................................................................................................................18如何换骨碟............................................................................................................................19如何清洁台面........................................................................................................................20结帐服务................................................................................................................................21如何接听电话........................................................................................................................22如何收台................................................................................................................................23迎送客人服务标准................................................................................................................24小毛巾服务............................................................................................................................25如何点菜................................................................................................................................26就餐服务................................................................................................................................27楼面清场标准........................................................................................................................28撤桌服务标准........................................................................................................................29食品打包服务标准................................................................................................................30...
