连锁店管理及服务手册1．0版目录1概述......................................................................42岗位管理..................................................................42.1岗位设置............................................................42.2岗位职责............................................................52.2.1店长........................................................52.2.2店员........................................................62.2.3服务工程师..................................................62.2.4储备店长....................................................72.3岗位要求............................................................72.4岗位结构............................................................73员工守则..................................................................83.1仪表行为............................................................83.2人际关系............................................................83.3员工目标............................................................83.4遵章守纪............................................................83.5群体意识............................................................84考勤管理..................................................................94.1考勤制度............................................................94.2班务制度............................................................94.3交接班制度.........................................................104.4加班制度...........................................................104.5休假制度...........................................................114.6法定假日...........................................................115店面标准.................................................................125.1商品展示区.........................................................125.2接待区.............................................................135.3维修区.............................................................135.4库房区.............................................................135.5办公区.............................................................135.6日常整理及清洁.....................................................146库房管理.................................................................146.1库房管理意义.......................................................146.2库房管理制度.......................................................147维修管理.................................................................157.1维修管理制度.......................................................157.2维修间制度.........................................................158员工激励.................................................................168.1激励口号...........................................................168.2激励标语（待定）...................................................168.3激励制度...........................................................179绩效考核制度.............................................................179.1考核目的...........................................................179.2考核范围...........................................................179.3考核内容...........................................................179.413.4绩效管理流程..................................................179.5绩效考核方案.....................................
