起亚汽车上海分公司目录目录................................................................................................................................................................................1前言................................................................................................................................................................................1概述................................................................................................................................................................................21目的................................................................................................................................................................22责任................................................................................................................................................................23手册使用方法.................................................................................................................................................24本手册缩略语.................................................................................................................................................25解释权............................................................................................................................................................3一.售后服务宗旨.................................................................................................................................................41售后服务品牌：ExcellentService－卓越服务.............................................................................................42售后服务LOGO.............................................................................................................................................43售后服务目标.................................................................................................................................................44售后服务网络建设.........................................................................................................................................4二.人员结构、职责及管理.................................................................................................................................51服务体系组织结构.........................................................................................................................................52工作职责.........................................................................................................................................................53任职条件.........................................................................................................................................................84资格认证、上岗要求及人员管理...............................................................................................................105辅助工具.......................................................................................................................................................11三.形象、环境、设施及工具设备...................................................................................................................121各功能区要求............................................................................................
