民生燃气员工服务规范XXXXVIP免费

民生燃气员工服务规范（2013年版）民生燃气有限公司二O一三年四月（内部资料注意保密）目录一、服务宗旨..............................................4客户为尊，创造满意............................................................4二、服务目标..............................................4客户满意、社会认同、员工自豪...................................................................................................4三、服务口号..............................................5让您满意是民生人永远的追求.......................................................................................................5四、民生燃气服务承诺基本标准.............................5五、服务规范..............................................61、服务“六必须”........................................................................................................................62、仪表规范....................................................................................................................................73、行为举止规范............................................................................................................................74、服务语言规范............................................................................................................................85、电话礼仪规范..........................................................................................................................14六、服务规范及操作细则...................................151、营业员-售气............................................................................................................................15岗位服务规范.............................................................................................................................15岗位操作细则.............................................................................................................................162、营业员-报装............................................................................................................................17岗位服务规范.............................................................................................................................17岗位操作细则.............................................................................................................................183、工程部-维修............................................................................................................................19岗位服务规范.............................................................................................................................19岗位操作细则.............................................................................................................................204、工程部-安装.........................................22岗位服务规范.............................................................................................................................22岗位操作细则.............................................................................................................................235、工程部-户内设施拆、改、移...........................24岗位服务规范.............................................................................................................................24岗位操作细则........................................