第1页共44页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共44页目录前言..............................................................................21.营销工具..........................................................................3（1）市场调研客户汇总分析表.........................................................3（2）超市拜访统计表.................................................................3（3）供货商调研表...................................................................5（4）供货商拜访统计表...............................................................6（5）工作日报表.....................................................................72.绩效考核..........................................................................7（1）业务人员开发超市月度绩效考核表.................................................7（2）业务人员开发供货商月度绩效考核表...............................................8（3）业务经理月度绩效考核表.........................................................9（4）客服人员月度绩效考核表........................................................10二、掌合天下流程制度...................................................................121、运营流程..........................................................................12（1）启动流程（有事业部）..........................................................12（2）启动流程（无事业部）..........................................................14（3）实施流程（有事业部）..........................................................15（4）实施流程（无事业部）..........................................................162、账户管理流程表单..................................................................17（1）账户申请......................................................................17（2）账户更改........................................................................18（2）账户撤销......................................................................203、促销活动流程表单..................................................................21（1）促销活动申请流程（服务站发起）................................................21（2）促销活动申请表................................................................22（3）促销活动执行流程（运营中心市场部发起）........................................244、客诉流程..........................................................................26（1）客诉流程......................................................................26（2）客户问题反馈时间标准..........................................................265、财务制度..........................................................................27（1）开办规定......................................................................27（2）上缴费用规定..................................................................28（3）公司返款规定..................................................................28三、广告管理规范.......................................................................291、广告申请流程......................................................................29（1）流程图........................................................................29（2）广告申请表....................................................................31第2页共44页第1页共44页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页...
