长安铃木爱车管家服务平台移动端项目解决方案2016-07目录长安铃木爱车管家服务平台移动端项目...................................................................1解决方案.......................................................................................................11概述.............................................................................................................41.1目的...................................................................................................41.2范围...................................................................................................41.3用户...................................................................................................52需求.............................................................................................................62.1客户投诉.............................................................................................62.1.1业务流程....................................................................................62.1.2业务说明....................................................................................72.1.3其它说明....................................................................................92.2服务提醒...........................................................................................102.2.1业务流程..................................................................................102.2.2业务说明..................................................................................102.3服务预约...........................................................................................142.3.1业务流程..................................................................................142.3.2业务说明..................................................................................142.4紧急救援...........................................................................................182.4.1业务流程..................................................................................182.4.2业务说明..................................................................................203架构...........................................................................................................223.1系统结构...........................................................................................223.1.1逻辑结构图...............................................................................223.1.2技术结构..................................................................................233.2服务框架...........................................................................................253.3设计原则...........................................................................................264云服务器优劣对比........................................................................................285服务号........................................................................................................315.1服务号价值........................................................................................315.2公众号类型........................................................................................335.3公众号接口........................................................................................345.3.1接口权限.............................................................
