移动梦网SP合作管理办法短信业务分册(V6.0)中国移动通信集团广东有限公司二○一○年九月目录第一章概述...........................................................................................................................................4第一节适用范围................................................................................................................................4第二节内容概要................................................................................................................................4第三节解释修订权............................................................................................................................4第二章业务描述和分类.........................................................................................................................5第一节业务定义................................................................................................................................5第二节业务分类................................................................................................................................5第三节业务逻辑管理........................................................................................................................9第三章商务合作层级...........................................................................................................................16第一节合作原则..............................................................................................................................16第二节商务合作层级......................................................................................................................17第三节信息费定价原则..................................................................................................................20第四章SP合作流程...............................................................................................................................21第一节SP准入管理..........................................................................................................................21第二节SP日常合作管理..................................................................................................................25第三节SP退出管理..........................................................................................................................31第五章SP考核管理...............................................................................................................................33第六章SP违约处理原则.......................................................................................................................33第七章计费结算管理...........................................................................................................................33第八章客户服务管理...........................................................................................................................33第一节客户服务分工......................................................................................................................33第二节SP客户服务要求..................................................................................................................34第九章营销推广管理.......................................................................................................................
