中国移动通信集团新疆有限公司终端营销服务中心3G终端营销培训方案2011年7月目录一、3G终端销售的职能与岗位配置.............................................................................................41-1.3G终端销售组织结构.....................................................................................................41-2.营业班长职能与岗位说明...............................................................................................41-2-1.使命........................................................................................................................41-2-2.岗位职责................................................................................................................41-2-3.任务和目标............................................................................................................41-2-4.应用工具................................................................................................................61-2-5.主要管理内容........................................................................................................71-3.营业员职能与岗位说明...................................................................................................81-3-1.使命........................................................................................................................81-3-2.职责........................................................................................................................81-3-3.任务和目标............................................................................................................81-3-4.各项工作任务标准：............................................................................................81-3-5.应用表单..............................................................................................................111-4.库管职能与岗位说明.....................................................................................................121-4-1.使命......................................................................................................................121-4-2.岗位职责..............................................................................................................121-4-3.任务和目标..........................................................................................................131-4-4.主要工作流程......................................................................................................131-4-5.应用工具..............................................................................................................171-5.收银职能与岗位说明.....................................................................................................181-5-1.使命......................................................................................................................181-5-2.岗位职责..............................................................................................................181-5-3.任务和目标\.........................................................................................................181-5-4.主要工作流程......................................................................................................181-6.客服职能与岗位说明...................................................................................................
