广东省电信有限公司传输设备维护保障技术支持服务规范目录概述第1部分网络安全运行保障（75分）..............................................................................................31.1故障处理服务（40分）..........................................................................................................31.1.1故障级别定义........................................................................................................................31.1.2一级故障处理：....................................................................................................................51.1.1二、三、四级故障处理：..............................................................................................61.2巡检服务（15分）..................................................................................................................81.2.1内容定义..........................................................................................................................81.2.2要求和流程......................................................................................................................81.2.3时限要求..........................................................................................................................81.2.4考核指标及方法..............................................................................................................91.2.5相关记录及文档..............................................................................................................91.3硬件支持服务（10分）..........................................................................................................91.3.1要求和流程......................................................................................................................91.3.3.时限要求..........................................................................................................................91.3.3.考核指标及方法..............................................................................................................91.4技术咨询服务（5分）..........................................................................................................101.4.1内容定义........................................................................................................................101.4.2要求和流程....................................................................................................................101.4.3时限要求........................................................................................................................101.4.4考核指标及方法............................................................................................................101.4.5相关记录及文档............................................................................................................101.5其他支持（5分）..................................................................................................................101.5.1内容定义........................................................................................................................101.5.2要求和流程.....................................................................................................................111.5.3考核指标及方法..............................................................................
