中国建设银行对公柜面人员岗位培训教材（基础知识分册）2011年6月目录1对公柜面渠道认知.........................................................................................................................11.1对公柜面渠道概况.................................................................................................................11.2对公柜面一日流程.................................................................................................................21.3对公柜面安全管理.................................................................................................................62柜面核算基础知识.........................................................................................................................72.1会计要素.................................................................................................................................72.2科目和账户.............................................................................................................................82.3账簿和报告.............................................................................................................................82.4会计凭证.................................................................................................................................92.5会计档案.................................................................................................................................92.6会计印章...............................................................................................................................102.7核算过程...............................................................................................................................113资金结算业务认知.......................................................................................................................143.1银行结算账户.......................................................................................................................153.2支付结算业务.......................................................................................................................223.3现金管理业务.......................................................................................................................293.4小额无贷户管理...................................................................................................................344柜面日常工作规范.......................................................................................................................364.1营业主管工作规范...............................................................................................................364.2普通柜员工作规范...............................................................................................................384.3柜面营销行为规范...............................................................................................................405柜面关键风险点控制...................................................................................................................425.1岗位权限...............................................................................................................................425.2授权复核.............................................................................................................
