超大彩信业务平台应急指导书中国电信系统集成有限责任公司内蒙古分公司2010年08月目录目录.............................................................................................................................................................2第1章目的...................................................................................................................................................3第2章使用对象...........................................................................................................................................3第3章适用场合...........................................................................................................................................3第4章应急处理流程说明...........................................................................................................................34.1紧急情况界定......................................................................................................................................34.2应急措施及应急流程..........................................................................................................................3第5章常见故障及应急处理篇...................................................................................................................35.1硬件故障篇..........................................................................................................................................35.1.1电源故障...........................................................................................................................35.1.2防火墙、交换机故障.........................................................................................................35.1.3路由器故障.......................................................................................................................45.1.4超级彩信平台服务器硬件故障..........................................................................................45.2软件故障篇..........................................................................................................................................45.2.1超级彩信平台程序软件故障..............................................................................................45.2.2超级彩信平台数据库软件故障..........................................................................................4第6章预警处理篇.......................................................................................................................................46.1CPU过负荷预警处理..........................................................................................................................46.2内存预警处理......................................................................................................................................46.3磁盘空间预警处理..............................................................................................................................46.4超级彩信平台程序故障预警处理.......................................................................................................46.5超级彩信平台数据库故障预警处理...................................................................................................4第7章应急资源配备....................................................................................................
