前言..........................................................................................................31.总体服务目标.......................................................................................................................32.方案设计原则.......................................................................................................................3第一章技术支持方案.............................................................................41.设备技术参数说明...............................................................................................................4第二章项目实施保障...........................................................................562.1质量保障体系...................................................................................................................562.2质量保证流程...................................................................................................................572.3项目质量控制方法...........................................................................................................592.4项目人员配置安排...........................................................................................................60技术人员配置表............................................................................................................60第三章售后服务保障措施...................................................................873.1服务质量管理..................................................................................................................873.2服务保障方案...................................................................................................................903.2.1信息化设备服务范围............................................................................................903.2.2信息化设备维护....................................................................................................903.2.3软件系统维护........................................................................................................913.2.4音响系统维护.......................................................................................................923.2.5设备日常保养及维修............................................................................................943.2.6第三方维修管理....................................................................................................953.2.7客户端防病毒升级软件........................................................................................973.2.8信息资产巡检........................................................................................................98第四章运维服务方案...........................................................................994.1运维服务准备...................................................................................................................99签定必要的协议和约定.................................................................................................99人员准备......................................................................................................................100工具准备......................................................................................................................1004.2项目人员组织.........................................................
