XXXX基金客服系统技术方案目录第一章公司介绍...................................................................................................................41.简介..................................................................................................................................42.服务优势..........................................................................................................................43.我们的目标......................................................................................................................54.团队介绍..........................................................................................................................55.长远规划..........................................................................................................................5第二章项目概述...................................................................................................................61.项目背景..........................................................................................................................62.需求目标..........................................................................................................................63.建设原则..........................................................................................................................64.建设内容..........................................................................................................................9第三章总体设计..........................................................................................................................101.独特优势........................................................................................................................102.设计原则........................................................................................................................103.系统关系........................................................................................................................124.业务架构........................................................................................................................135.平台架构........................................................................................................................136.平台比较........................................................................................................................146.1Avaya架构......................................................................................................146.2华为架构.........................................................................................................146.3Cisco架构.......................................................................................................157.平台配置........................................................................................................................157.1PBX.................................................................................................................167.2CTI..................................................................................................................187.3IVR..................................................................................................................227.4FAX..............................................................
