毕业设计（论文）类型：□毕业设计说明书□毕业论文题目：学生姓名：指导教师：专业：时间：目录1引言.....................................................................12南通有斐大酒店概况.......................................................13影响餐饮部服务质量满意度的主要问题分析...................................1.......................................................................1...................................................................1...................................................................2.......................................................................2...................................................................3...................................................................3...................................................................4...................................................................4.......................................................................4.......................................................................54提高酒店餐饮部服务质量满意度的对策.......................................6.......................................................................6...................................................................6...................................................................64.2始终坚持“顾客是上帝”.............................................7...................................................................7...................................................................7...................................................................8...................................................................8.......................................................................9.......................................................................95结论与展望..............................................................10参考文献11摘要提供优质的酒店餐饮服务质量、提高顾客的满意度是酒店不变的使命。如何提高酒店餐饮服务质量，赢得消费市场，是酒店管理者的终身追求。酒店业在消费市场竞争中获胜的唯一选择是保证和提高餐饮服务质量水平。本文简述了质量、质量管理、餐饮服务质量和顾客满意度的理论概念，对服务质量满意度理论上的影响因素进行探讨。对南通有斐大酒店餐饮服务质量现状、顾客满意度情况和存在的问题，浅析影响酒店餐饮服务质量的因素，提出了相应的改善对策，以提高南通有斐大酒店餐饮部服务经营管理水平，促进酒店餐饮服务质量持续改进，增强有斐大酒店的市场竞争力。关键词：有斐大酒店，餐饮部服务质量，满意度，对策AbstractToprovidequalityhotelcateringservicequalityandimprovecustomersatisfactionisthehotel'sunchangeablemission.Howtoimprovethequalityofhotelcateringserviceandwintheconsumermarketisthelifelongpursuitofthehotelmanagers.Theonlychoiceforthehotelindustrytowinthecompetitionintheconsumermarketistoensureandimprovethequalityofthecateringservice.Thispaperbrieflydescribesthetheoreticalconceptsofquality,qualitymanagement,cateringservicequalityandcustomersatisfaction,andexplorestheinfluencingfactorsofthetheoryofservicequalitysatisfaction.AlargeFijiHotelandcateringservicesquality,customersatisfactionandtheproblemsofNantong,factorsaffectingthequalityofthehotelandcateringservices,putsforwardthecorrespondingimprovementmeasures,inordertoimprovetheNantongYoufeihotelcateringservicemanagementlevel,andpromotethecontinuousimprovementofthehotelcateringservicequality,enhanceYoufeihotelmarketcompetitiveness.K...
