XXXX公司IBM服务器及存储设备维护方案文件编号文件版本V1.0编制日期2007.12.18审核日期目录前言..................................................................................................................................................3项目背景及需求..............................................................................................................................3一、服务方案制定原则..................................................................................................................3二、保修服务内容及标准..............................................................................................................31)故障排除......................................................................................................................42)定期巡检......................................................................................................................43)培训..............................................................................................................................44)增值服务......................................................................................................................4服务标准..........................................................................................................................5三、服务实施细则..........................................................................................................................51)前期工作......................................................................................................................52)故障预防建议..............................................................................................................53)故障排除......................................................................................................................64)AIX常用故障诊断技术..............................................................................................65)巡检..............................................................................................................................86)备份与恢复策略..........................................................................................................97)项目实施计划............................................................................................................118)工作结果与工作报告................................................................................................11四、服务保障措施........................................................................................................................121)备件保障....................................................................................................................132)本地化服务................................................................................................................133)组织及人员保障........................................................................................................134)安全条款....................................................................................................................155)巡检............................................................................................................................156)服务监督.....................................................................................................................
