XX客户服务省级中心项目建议书xx计算有限公司二零XX年目录第1章、概述··················································································································5第2章、系统结构············································································································62.1、业务组织结构········································································································62.2、系统网络结构········································································································7第3章、系统功能············································································································83.1、总体要求··············································································································83.2、系统具体功能要求··································································································8第4章、业务需求············································································································84.1.1、数据处理··········································································································································104.1.2、统计分析··········································································································································114.1.3、资料查询··········································································································································114.1.4、服务监督··········································································································································114.1.5、国内漫游服务··························································································································...
