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第0页共45页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第0页共45页员工手册编制：___________日期：___________审批：___________日期：___________目录第一章酒店概况·········································第1页共45页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共45页·························（3）第二章酒店文化··································································（3）第三章人事管理制度······························································（5）1.目的2.规章范围3.适用对象4.人事政策第四章招聘细则··································································（5）1.人员增补2.招聘资格3.招募方式4.筛选流程5.入职手续6.人员变动之作业方法7.薪资第五单岗位职责·································································（5）1.行政部职责1)总经理岗位职责2)行政主管岗位职责3)工程主管岗位职责4)楼层保安岗位职责2.客房部职责1)客房主管岗位职责2)客房服务员早班工作职责3)客房服务员中班工作职责4)客房服务员晚班工作职责5)楼层PA岗位职责和工作流程6)保洁清扫程序及标准3.前厅部职责1)前台主管岗位职责2)前台收银早班岗位职责3)前台收银中班岗位职责4)前台收银晚班岗位职责5)前台迎宾岗位职责6)第2页共45页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共45页第六章考勤制度··································································(8)1.考勤2.行政管理部职员工作时间3.营运部职员工作时间4.打卡管制事项5.迟到、早退6.加班7.旷工第七章请假制度·································································（11）1.请假办法2.各项请假之规则第八章员工福利·································································（12）1.员工有薪休假日2.年假（探亲假）3.员工培训4.年终红利奖金5.员工旅游福利6.出差展店福利7.住宿标准第九章工作考核制度及薪资调整····················································（14）1.目的2.考核之对象3.考核步骤及注意事项4.考核类别5.评核成绩分析表6.营业人员升迁、升等标准第十章员工守则································································（一五）1.总则2.忠于职守3.服从、合作4.个人行为规范5.仪容仪表第3页共45页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共45页第十一章管理条列································································（一八）1.员工礼节礼貌管理规定2.员工工牌管理规定3.员工工服管理规定4.员工更衣室管理规定5.员工宿舍管理规定6.员工用餐管理规定7.交接制度管理规定8.管理人员离职管理规定9.员工档案制度管理规定10.员工接打私人电话管理规定11.员工拾遗管理规定12.员工不允许偷窃酒店物品的管理规定13.员工不允许在岗位上吃东西的管理规定14.员工不允许在岗位上醉酒吸烟的管理规定15.商品管理规定16.员工必须遵守酒店保密制度的管理规定第十二章安全守则······································...