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上海华敏物业管理有限公司英语培训讲义培训对象：物业管理中心（处）客服部一、常用基本词汇部分：华敏·翰尊国际HuaminEmpirePlaza华敏世纪广场HuaminCenturySquare物业管理中心（处）propertymanagementcentre(office)大厦、幢、楼tower/building小区residentialarea(lot)延安西路Yan’anRoadWest楼层floor一楼thefirstfloor二楼thesecondfloor三楼thethirdfloor地下一层：basement1地下二层:basement2左left；右right;中middle;数字表达：1one;2two;3three;4four;5five;6six;7seven;8eight;9nine;10ten;11eleven;12twelve;13thirteen;14fourteen;15fifteen;16sixteen;17seventeen;18eighteen;19nineteen;20twenty;百hundred;千thousand;客户customer业主owner租户tenant第一业主/租户thefirstowner/tenant上任业主/租户thelastowner/tenant员工staff保安部securitydepartment安保人员securitypersonnel1上海华敏物业管理有限公司客服部customerservicedepartment客服人员servicestaff工程部engineeringdepartment先生Mr.（+姓）、Sir（统称）小姐Miss.（+姓）女士Ms.（+姓）、madam（统称）经理manager管理处主任director卫生间washingroom/toilet电梯elevator/lift楼梯stair货梯goodslift客梯guestslift自动扶梯escalator停车场parkingarea地下车库undergroundgarage车位parkinglot邮局postoffice办公室office家、房间house前台thereceptiondeskThefrontdesk会所club餐厅restaurant物业管理费managementservicefee电费chargesforpower帐单bill租金rental转租sublease找零smallchange合同/公约contract/agreement有偿服务paidservice保洁服务cleaningservice现金cash支票check发票invoice收据receipt伪钞forgedbanknote投诉complaint签收sign(v.)signature(n.)打印/复印print/copier2上海华敏物业管理有限公司二次装修thesecondfitting-up空调air-condition灯light,lamp水管waterpipe龙头cock天花板ceiling门禁dooralarm灯泡bulb二、常用基本短语和句型（一）问候语早上（下午、晚上）好，先生/夫人您好！（初次见面）很高兴见到您您好吗？我很好，谢谢，您呢？欢迎到我们大厦/小区祝您过得愉快！（二）答谢谢谢您（非常感谢）谢谢您的建议/信息/帮助/配合谢谢，您真客气。Goodmorning/afternoon/evening,sir/madamHowdoyoudo?Gladtomeetyou./Nicetomeetyou.Howareyou?Fine,thanks.Andyou?WelcometoourTower/Residentiallot.Haveagoodtime!Thankyou(verymuch)3上海华敏物业管理有限公司Thankyouforyouradvice/information/help/supportIt’sverykindofyou.不用谢很高兴为您服务乐意为您效劳没什么/没问题（三）道歉很抱歉对不起（用于打搅别人时）很抱歉，那是我的错。对不起，让您久等了。对不起，打扰您了。很抱歉告诉您...我为此道歉没关系算了吧（四）征询我能帮您什么？/有什么能为您效劳的？请稍等一下Youarewelcome./Notatall.It’smypleasure./Withpleasure.I’matyourservice.Noproblem.I’msorry.Excuseme.I’msorry.It’smyfault.Sorrytohavekeptyouwaiting.Sorrytointerruptyou.I’msorrytosay...Iapologizeforthis.That’sallright.Let’sforgetit.MayIhelpyou?/WhatcanIdoforyou?/IsthereanythingIcandofor4上海华敏物业管理有限公司you?Justamoment,please.请问您要拜访哪家公司/户？麻烦您登记一下麻烦您能不能再说一遍？（五）指路上楼/下楼在三楼。对不起，请问盥洗室/电梯在哪儿？请这边走往左/右转沿此路直走就在那在那个角落（六）提醒请走好！请当心！请注意安全！请别遗忘您的东西。别担心。放心好了。请勿吸烟Whichunitdoyouwanttovisit?Pleasehavearegistration.Pardon,please.Goupstairs/downstairs.It’sonthethirdfloor.Excuseme,whereisthewashingroom/elevator?Thisway,please.Turnleft/right.Goalong/gostraight.Overthere.Onthecorner.Mindyourstep!Pleasebecareful./Takecare.Pleasedon’tleaveanythingbehind.5上海华敏物业管理有限公司Don’tworry.Takeiteasy.Pleasedon’tsmokehere.请勿停车请勿吐痰请勿搬动（七）告别再见等会儿见晚安明...