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店经理培训教材四川省简阳市海底捞餐饮有限责任公司2010/12/31Symbiosis目录第一部分职责篇................................................................................................................................3第一章店经理的一般职责.......................................................................................................4第二章干部各岗位要素描述...................................................................................................6第一节工会工作.................................................................................................................6第二节学习工作...............................................................................................................14第三节创新工作...............................................................................................................16第四节人事工作...............................................................................................................18第五节财务工作...............................................................................................................23第六节采购工作...............................................................................................................25第七节营销工作...............................................................................................................29第八节外部关系...............................................................................................................32第九节技术工作...............................................................................................................35第十节安全生产...............................................................................................................36第二部分技能篇...............................................................................................................................45第一章基本领导技巧.............................................................................................................46第一节成功的模式...........................................................................................................47第二节评估情况...............................................................................................................49第三节设定方向...............................................................................................................49第四节辅导与支持...........................................................................................................54第五节班末追踪（当天的工作总结）............................................................................60第六节领导模式概述.......................................................................................................61第二章营业管理....................................................................................................................63第一节营业管理...............................................................................................................63第二节营业额预估...........................................................................................................69第三节卫生管理...............................................................................................................73第四节人力管理................................................................