题目某超市结账柜台排队系统的仿真研究摘要近年来，形形色色的超市不断兴起给我们的生活带来了诸多便利。但由于许多原因，许多超市的结账柜台排队系统并不十分的完善，时常出现排队过长或结账柜台空闲等等问题，因此，优化超市结账柜台排队系统，缩短结账时间具有极大的意义。本文将针对永辉超市结账柜台排队系统进行优化。首先会介绍排队论及其相关知识，对多队列、多服务台等待制M/M/c/∞/∞排队模型进行了重点阐述。其次对永辉超市的顾客到达时间，顾客服务时间进行调研。在取得原始数据后，代入排队模型公式进行数据分析与参数计算，得出计算机仿真所需的参数与变量，同时确定永辉超市的最佳结账柜台的数量。然后运用FLEXSIM对结账柜台排队系统进行仿真以确定该优化方案是可行的。最后，本文给出了一些超市发展的建议。本文的研究结论可能对相类似的排队系统具有一定的借鉴意义。关键词超市结账柜台排队系统建模仿真ITitleSimulationandresearchonthecheckoutcounterqueuingsystemofsupermarketAbstractInrecentyears,thevarioussupermarketshavebroughtmanyconveniencestoourlife.Buttherearemanyreasonstoleadmanysupermarketcheckoutcountersqueuingsystemisnotveryperfect.Thelongqueueorsparecheckoutcountersandsoon.Therefore,theoptimizationofthesupermarketcheckoutcountersqueuingsystemcanhelpthesupermarkettoprofoundlyshortenthecheck-outtime.ThisthesisaimedattooptimizethecheckoutcounterqueuingsystemofYonghuisupermarket.Atfirst,theknowledgeaboutqueuingtheoryhasbeenintroduced,andtheMulti-queuemulti-serviceplatformforM/M/c/∞/∞queuingmodelhasfocusedon.Secondlyasurveyofcustomerarrivaltime,servicetimeandotherbasicdatahasconductedatYonghuisupermarket.Next，Intherawdata,byusingtheFLEXSIMservicesystemtoconductasimulation,findingouttheoptimizationisfeasible.Finally,thisthesishasgivesomeadvicesabouthowtodevelopmentthesupermarket.Theconclusionofthispapermayhavesomereferencesignificancetosimilarqueuingsystem.KeywordsSupermarketPartsinventorySimulationthecheckoutcounterqueuingsystemII目录1．绪论...................................................................................................................................................11.1课题研究背景与意义.............................................................................................................11.2国内外研究现状......................................................................................................................11.3论文的主要研究内容与组织结构.........................................................................................31.3.1论文主要研究内容.....................................................................................................31.3.2论文主要组织结构.....................................................................................................42．论文相关概念与理论......................................................................................................................52.1排队论......................................................................................................................................52.1.1排队论的概念与发展..............................................................................................52.1.2排队论的主要研究内容.............................................................................................52.2排队系统..................................................................................................................................62.2.1排队系统的组成........................................
