轻松由我MyEasyWay神州行Shenzhouxing客户服务手册UserManual一、公司介绍5IIntroductiontoGuangdongMobileCommunicationsCo.,Ltd..................................................5(一)公司介绍.....................................................................................................................................................6(I)Companyprofile........................................................................................................................................6(二)我们的品牌——神州行................................................................................................................................6(II)Ourkeyproduct---ShenzhouxingCard.....................................................................................................6(三)网络介绍.....................................................................................................................................................7(III)Introductiontoournetwork........................................................................................................................71、...........................................................................................................................................网络概况71.Introductiontoournetwork........................................................................................................................72、....................................................................................................................................................未来展望72.Futuredevelopment..................................................................................................................................7二、服务篇...................................................................................................................................8IIServices...................................................................................................................................8(一)服务方式.....................................................................................................................................................9(I)Servicemode............................................................................................................................................9(二)服务渠道.....................................................................................................................................................9(II)Servicechannels.......................................................................................................................................91、沟通100服务厅........................................................................................................................................91.Communication100servicehall...............................................................................................................92、1860/1861客户服务热线..........................................................................................................................92.Customerservicehotline1860/1861........................................................................................................93、13800138000服务热线.........................................................................................................