东莞市启祺电子科技电子商务规划方案东莞市启祺电子科技电子商务规划方案目录东莞市启祺电子科技电子商务规划方案1项目背景.....................................................................................................................22项目业务流程.............................................................................................................22.1产品设定.............................................................................................................................22.2仓储库存.............................................................................................................................32.3网店装修.............................................................................................................................32.4商品包装.............................................................................................................................52.5运营销售...........................................................................................................................112.5.1运营推广................................................................................................................112.5.2网店销售流程....................................................................................................一五2.6客服系统.......................................................................................................................一五2.6.1售前客服............................................................................................................一五2.6.2售后客服............................................................................................................一五2.7配送安装.......................................................................................................................一五2.7.1包装防损................................................................................................................162.7.2配送服务................................................................................................................162.7.3安装服务................................................................................................................162.8售后处理...........................................................................................................................162.8.1物流追踪................................................................................................................162.8.2产品退换货............................................................................................................172.8.3产品维修............................................................................................................一八2.9帐款结算...........................................................................................................................192.9.1结算标准及周期....................................................................................................192.9.2结算流程................................................................................................................192.9.3相关表单................................................................................................................193人员配置及协调流程...............................................................................................193.1...
