第1页共12页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共12页RoomsDivisionOperationsFRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules.FRONTOFFICEAUDITSeeNightAuditFRONTOFFICECASHSHEETAformcompletedbyfrontofficecashiersthatlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift.FRONTOFFICELEDGERSeeGuestLedgerFULLHOUSEAconditioninwhicheveryroominthehotelhasbeenbooked.FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems.GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuallyareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules.GOALAdefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smissionGOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees.GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked.GROUPRATEAspecialroomrateforanumberofaffiliatedguests.GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwillbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,even第2页共12页第1页共12页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共12页Page11of32RoomDivisionOperationsIfitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedeposit,travelagent,andcorporate.GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel..GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotrays,andpostingmachines.GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees.GUESTFOLIOAform(paperorelectronic)usedtocharttransactionsonanaccountassignedtoanindividualpersonorguestroom.GUESTHISTORYFILEAcollectionofguesthistoryrecords,constructedfromexpiredregistrationcardsorcreatedthroughsophisticateinformationaboutdepartingguestsintoaguesthistorydatabasesystems,thatautomaticallydirectinformationaboutdepartingguestsintoaguesthistorydatabase.GUESTHISTORYRECORDArecordofpersonalandfinancialinformationabouthotelgueststhat(1)isrelevanttomarketingandsales,and(2)canhelpthehotelservetheguestshouldheorshereturn.Statelawmayrequireretentionofcertainguestdataforsomeperiodoftime.GUESTLEDGERThesetofaccountsforallguestscurrentlyregisteredatthehotel.Alsocalledthefrontofficeledger,transientledgerorrooms’ledger.GUESTLEDGERREPORTAreportthatcarriesthecurrentaccountbalancesofalregisteredguests,typicallypreparedaspartofthenightaudit.GUESTSERVICEREPRESRNTATIVESeeFrontDeskAgentGUESTROOMKEYAkeythatopensasingleguestroomdoorifitisnotdouble–locked.第3页共12页第2页共12页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共12页PAGE12OF32RoomDivisionOperationsHANDICAPROOMAroomwithspecialfeaturesdesignedforhandicappedguests.HIGHBALANCEACCOUNTAnaccountthathasreachedorexceededapredetermine...
