标准运作程序STANDARDOPERATINGPROCEDURE维也纳3好连锁酒店-人事管理手册目录一、总则............................................................................................................................3（一）对员工的态度...................................................................................................................3（二）解决问题的途径...............................................................................................................3（三）培训与发展.......................................................................................................................3二、酒店组织架构图........................................................................................................4三、酒店各岗位描述........................................................................................................4（一）酒店总经理.......................................................................................................................4（二）酒店总经理助理...............................................................................................................7（三）驻店销售...........................................................................................................................9（四）值班经理...........................................................................................................................9（五）客房主管.........................................................................................................................10（六）前台接待员......................................................................................................................11（七）客房服务员.....................................................................................................................13（八）PA清洁服务员................................................................................................................14（九）餐厅服务员.....................................................................................................................15（十）厨师.................................................................................................................................16（十一）维修技师.........................................................................................................................17（十二）保安.................................................................................................................................18四、员工制服政策..........................................................................................................19（一）制服标准.........................................................................................................................19（二）制服穿着标准.................................................................................................................21（三）制服保管.........................................................................................................................21（四）制服申请.........................................................................................................................21（五）制服网收、销毁.............................................................................................................21（六）制服调拨.........................
