旅游酒店人才流失现象透析及解决措施摘要：酒店业是劳动密集型产业，它提供的是以服务为核心的产品组合，而员工是服务的直接提供者，员工综合素质的高低直接决定着酒店服务质量的好坏。因此，在众多的行业中没有那一个行业发展比酒店业的发展更依赖人才。然而，近年来旅游酒店人才频繁流失问题日益凸显，严重阻碍了酒店业的健康和持续发展，扼住酒店人才流失的洪流势在必行。本文就目前旅游酒店人才流失这一现象，对其产生原因从酒店方面、社会方面、从业人员自身方面及社会因素方面进行细化分析，针对性的提出解决措施，以期引起业内有关人士的重视，使酒店业蓬勃发展。关键词：旅游酒店人才流失透析解决措施Abstract：Thehotelindustryisthelaborintensivetypeindustry,itistakingserviceasthecoretheproductportfolio,andthestaffisthedirectproviderofservices,qualityofstaffdirectlydeterminesthelevelofhoteltheservicequality.Therefore,inmanyoftheindustrydoesnotdevelopaindustryrelymoretalentthanthethedevelopmentofthehospitalityindustry.However,inrecentyears,Turisthotelletfrequentlossofpersonnelproblemshavebecomeincreasinglyprominent,seriouslyhinderedthehealthyandsustainabledevelopmentofthethehotelindustry,hoteltalentlossatfloodbeimperative.Inthispaper,theTuristhotelletbraindrainthephenomenon,causesaspectsoftherefinementanalysisofthetrainingfromthehotel,thesociety,practitionersthemselvesandthefactorsofsocietyit,putforwordtothesolution,inordertocauseindustryattention,thethehotelindustryvigorousdevelopment.Keywords：turisthotelletthebraindrainanalysissolution目录前言........................................................................1一、旅游酒店人才流失现象.................................................2（一）旅游酒店的发展......................................................2（二）旅游酒店人才流失的现状.............................................2二、旅游酒店人才流失原因分析.............................................3（一）社会原因.............................................................31.当前酒店行业的酬薪相对较低.......................................32.传统思想观念影响...................................................3（二）酒店原因...........................................................31.缺乏人性化管理.....................................................32.缺乏沟通和人文关怀................................................43.缺乏团队合作精神...................................................44.忽视员工需求.......................................................4（三）自身原因............................................................41.“积累经验”型人才..................................................42.“好高骛远”型人才...................................................43.“不忠诚”型人才.....................................................4三、人才流失对旅游酒店的影响.............................................5（一）经营成本增加........................................................5（二)服务质量降低.......................................................5（三）客源流失.............................................................5（四）员工士气低落................................................6四、旅游酒店人才流失现象的解决措施......................................6（一）调整就业观念........................................................6（二）实施人性化管理......................................................6（三）建立良好的和谐的团队气氛..........................................6（四）完善管理机...
