第1页共27页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共27页客房中心..........................................................................................................................................1第一节房态管理..........................................................................................................................11.1房态管理............................................................................................................................21.1.1房态管理主窗口.........................................................................................................21.1.2房态管理操作............................................................................................................31.2Q-ROOM................................................................................................................................51.3矛盾房................................................................................................................................61.3.1矛盾房窗口..................................................................................................................61.3.2矛盾房录入..................................................................................................................71.3.2矛盾房解除................................................................................................................89第二节客房帐务..........................................................................................................................92.1客房入帐..........................................................................................................................102.1.1帐务处理窗口...........................................................................................................102.1.2入帐...........................................................................................................................112.1.3结帐......................................................................................................................13142.1.4错帐处理..............................................................................................................14152.2细帐查询......................................................................................................................16172.2.1本日细帐查询.......................................................................................................16172.2.2历史细帐查询.......................................................................................................17182.3交班报表......................................................................................................................17182.3.1交班报表..............................................................................................................17182.3.1区间营收报表.......................................................................................................1718第三节其他............................................................................................................................18193.1客房清洁工作量分配...................................................................................................18193.2失物拾物.......................................................................................
