第1页共12页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共12页STANDARDARRANGEMENT“／MEALPLANS”P.156OfteninResortHotelMEALPLANSARRANGEMENTNAME（S）ABBREVIATION（S）INCLUDES:（Full）AmericanPlan（RoomandBoard）（FullBoard）（FullPension）AP（FAP）（RB）（P）Room,threemeals（breakfast,lunchanddinner）usuallyservedinasaleamanagerwithfixedmenuorbuffetModifiedAmericanPlan（HalfBoard）（Demi-Pension）MAP（1/2P）Room,twomeals（breakfastandusuallydinner）idealforsportsresortsBermudaPlan（Bed＆Breakfast）BP（BB）RoomandfullEnglish／AmericanbreakfastContinentalPlan（Garni）CPRoomandcontinentalbreakfastEuropeanPlan（ApartmentsOnly）（RoomOnly）EP（AO）（RO）RoomOnly第2页共12页第1页共12页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共12页THEROOMDIVISIONDAYP.187Thetimeonthischartare,inpart,approximate,andmaydifferslightlyaccordingtohotelpolicy,equipmentoptions,etc.2:00a.m.Close-of-DayThepreviousdayisclosedandposting／check-insmaybeprocessedforthenewday,asthecomputer／postingmachinehasbeenupdated;latecheck-inspostedaspick-uprevenueonnewday.5:00NewspaperDelivery／Wake-upCalls:Newspapersaredeliveredbythenightbellman;PBXbeginswake-upcalls;DailyEventsboardisupdated.6:00Check-outsbegin:Guestbeginchecking-outgradually;PBXcontactsareahotelsforoccupancycomparison.7:00MorningReports／EarlyShiftbegins:“（A”Shift）NightManagermustdelivermorningreportstoG.M.,variousdepartments;EarlyShiftsbeginreportingtowork.7:30HousekeepingDispatcherbeginsDispatcherbeginsroomassignmenttomaidbasedon第3页共12页第2页共12页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共12页assignments／FOhandoverofshift（Occurswitheachshiftchange）morningreports;FOholdabriefmeetingtobriefEarlyShift;HousekeepingAsst.Reconcilesyesterday‘srooms,prepareshousemanandgeneralcleaningassignments.8:00RoomAttendants／Housemenarrive;FObegins“settingupthehouse”RoomAttendantsandHousemenreceiveassignmentsandamenitiesandcommencework;FOAsst.ManagerorChiefReceptionistbeginsblockingairline,group,VIP,SpecialAttentionandspecialrequestarrivalrooms.8:30HousekeepingSupervisorsConductroomchecksfor“A.M.”HskpHousekeepingReport／ReservationMgr.Checksno-showsandcommissions:HousekeepingSupervisorcheckstatusorvacantand000roomsandreportanydiscrepanciestoFOimmediately;FOissubsequentlyinformedofanyRFV‘sorSleep-outs;Res.Mgr.Checksno-showsfrom2dayspreviousandcheckscommissionpaymentsasforwardedbyAccountsPayablefromyesterday’scheck-outs.9:00VIProomspresentedtoHousekeeping／G.M.‘sMorningBriefing／Creditchecksbegin／bellmenorporterspickupmail:FOpresentsblockedVIProomstoHousekeepingwithandearlyarrivalsforinitialcheck;FOMattendsbriefing;CreditManagerbeginschecking“pit”;ConciergearrangescomplimentariesforVIP‘sonceroomsareapproved.10:00SwingShiftarrive／Swingshift,ifscheduledarrive第4页共12页第3页共12页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共12页Laundryopens:duringthisgeneralperiod.11:00VIProomsreadyforinspectionbyAsst.Mgr.:Housekeeping“returns”VIPandSpecialAttentionroomsforfinalinspection.12:00LunchbreaksbeingDependantuponarrivals／departures,lunchbreaksbegininHousekeepingandFO.13:00Check-OutTimeExpectedDepartureCheck／000RoomCheck:Guestchecking-outafterthistimemaybechargedanadditionalhalf-dayrate;check-insgraduallybegin;expecteddepartureslist（stillnotchecked-out）isdistr...
