目录1招标物业项目的整体设计与构思.....................................................................11.1公司简介及物业基本情况.........................................................................................11.2客户服务需求.............................................................................................................21.3完善的管理制度.........................................................................................................31.4物业管理重点与难点.................................................................................................32管理方式与运作程序........................................................................................62.1组织构架的设置.........................................................................................................62.2管理机制的确立.........................................................................................................63人员的配备、培训与管理..............................................................................103.1管理、操作人员配备原则及配备数量....................................................................103.2人员培训...................................................................................................................113.3员工管理...................................................................................................................114管理指标与方式.............................................................................................124.1管理指标...................................................................................................................124.2经济效益指标...........................................................................................................124.3管理方式...................................................................................................................135管理制度的制定.............................................................................................195.1公众制度...................................................................................................................195.2内部制度...................................................................................................................206档案资料的建立与管理..................................................................................246.1物业情况...................................................................................................................246.2业主资料...................................................................................................................256.3权籍管理...................................................................................................................257早期介入服务内容..........................................................................................277.1规划设计阶段...........................................................................................................277.2建设施工期间...........................................................................................................277.3物业销售阶段...........................................................................................................287.4竣工验收阶段.........................................................................................
