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第1页共178页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共178页物业管理方案（星河湾学校）第2页共178页第1页共178页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共178页目录第一章服务工作目标··················································6一、管理思路························································6二、整体管理方案策划·············································6三、物业管理具体措施·············································7四、各项物业服务标准·········································第3页共178页第2页共178页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共178页····9第二章管理人员配备及员工管理·····································12一、物业管理人员配备···········································12二、员工培训方案··················································13三、主要员工岗位职责············································17四、员工仪容仪表、着装及标志··································20第三章卫生保洁管第4页共178页第3页共178页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共178页理·················································25一、管理思路·······················································25二、作业规范·······················································25三、工作标准·······················································26四、服务工作程序··················································28五、检查与考第5页共178页第4页共178页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共178页核····················································32第四章秩序维护管理·················································33一、管理思路·······················································33二、作业规范·······················································36三、工作标准·······················································37四、服务工作程第6页共178页第5页共178页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第6页共178页序··················································38五、检查与考核····················································40第五章规章制度························································41一、投诉管理制度··········...