某酒店管理实务夜总会夜总会管理实务目录第一章．机构设置1．部门概述............................................................12．部门编制架构图......................................................13．部门岗位设置........................................................2第二章．岗位职责及素质要求1．夜总会经理..........................................................32．夜总会副经理........................................................43．楼面主管............................................................54．楼面领班............................................................75．咨客................................................................86．服务员..............................................................97．管事员.............................................................108．DJ主管.............................................................109．DJ员...............................................................1110．酒吧主管..........................................................1211．酒吧员............................................................1312．厨工..............................................................1413．收银员............................................................1514、房间公主（编外人员）..............................................16第三章．管理制度1．工作纪律..........................................................182．安全操作制度......................................................183．电话使用要求......................................................194．仪容仪表要求......................................................205．礼仪礼貌要求......................................................20夜总会管理实务6．卫生要求和管理制度................................................207．物品领用制度......................................................218．仓库物资管理制度..................................................229．设备使用保养制度..................................................2310．奖惩制度.........................................................2411．个人物品管理制度.................................................2512．钥匙管理制度.....................................................2513．工程维修制度.....................................................2514．培训制度.........................................................2615．评估制度.........................................................2616.公关经理管理运作细则.............................................2717.公关经理管理制度(补充)...........................................3018.房间公主考核制度.................................................3119.销售经理管理制度.................................................32第四章．部门运作程序及标准1．岗位服务标准......................................................332．厅面服务标准流程..................................................403．操作流程图........................................................414．操作细则及标准....................................................42第五章．部门与其他部门的联系.....................................44第六章．部门应急措施及服务常见问题1．应急措施防台风措施........................................................57防火警措施........................................................572．服务常见问题......................................................59第七章．部门培训资料夜...
