DEPARTMENT:BanquetJOBTITLE:ServiceAssociateTASKNO:SOPBQT001TASK:ReadytobeondutyEQUIPMENTREQUIRED:Keys,checklistWHATTODOHOWTODOITWHYReadytobeonduty.-Staffmustbeontimetocometoworkwithsmile,cleanuniformandwellgroomed.-Hotel’sstandard.PREPAREDBY:APPROVEDBY:DESIGNATIONServiceManagerSIGNATURE/DATEDESIGNATIONGeneralManagerSIGNATURE/DATE第3页共57页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共57页DEPARTMENT:BanquetJOBTITLE:TeamLeaderTASKNO:SOPBQT002TASK:HowtoopenafunctionroomEQUIPMENTREQUIRED:Functionroomkey,openingcheckinglistWHATTODOHOWTODOITWHYAllmustbereadyforservice30minutespriortothefunctionsstart.-CheckthesetupofthetabletopandreadinessoftheutensilsintheServiceStation.-Ensurethatallofthepreparationisdoneintime.-Arrangetheappropriateassignmentstothestaff.-Getitrightthefirsttimeandeverysingletimewillhelptomakeourguestfunctionenjoyable,thiswillpleasethem.-Todelightourcustomersbybeinghelpfulisasignofcourteousservice.-PlanningtoensurethefunctioncanbesuccessfulispartofourprofessionalserviceandofShangri-Lacare.PREPAREDBY;APPROVEDBY:第4页共57页第3页共57页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共57页DESIGNATIONServiceManagerSIGNATURE/DATEDESIGNATIONGeneralManagerSIGNATURE/DATEDEPARTMENT:BanquetJOBTITLE:ServiceAssociateTASKNO:SOPBQT003TASK:HowtoopenanbarEQUIPMENTREQUIRED:Table,skirting,tableclothWHATTODOHOWTODOITWHYSetthebartable.Setglasswareontable.Setliquors.-Setthebartablewithskirting.*Tablemustbeingoodconditionandbalance.*Tableclothandskirtingmustbewellpressedwithoutanystainandholes.-Settheglasswareaccordingtothetypesofbeverageordered.-Allglasswaremustbefreeofspotsandnochip.-Ensuresufficientglassware.-Arrangetheliquorindescendingorderintermofbottleheightwiththetallestbottleinthemiddle.-Allbottlesmustbefull.-Allbottlesmustbecleanwithoutanystain.-Showourstandardswhichwillpleaseourguest.-Showwecareforourguests.-Showourstandardsandtodelightourguests.-Showourhonesty.第4页共57页第5页共57页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共57页PREPAREDBY:APPROVEDBY:DESIGNATIONServiceManagerSIGNATURE/DATEDESIGNATIONGeneralManagerSIGNATURE/DATE第6页共57页第5页共57页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第6页共57页DEPARTMENT:BanquetJOBTITLE:TeamLeaderTASKNO:SOPBQT004TASK:DailyBriefingEQUIPMENTREQUIRED:Whiteboardandbriefingbook.WHATTODOHOWTODOITWHYDailybriefing.-Toconductpre-servicebriefingon:@Hotelinformation.@Dailyroomoccupancy.@VIP’sarrival/in-house.@Customerdelightpractices.@Customer’scomments.@Dailychef’sspecial.@Item/dishestorecommend.-Toensurestaffarewellinformedonadailybasistoperformtheirjobeffectively.PREPAREDBY:APPROVEDBY:第7页共57页第6页共57页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第7页共57页DESIGNATIONServiceManagerSIGNATURE/DATEDESIGNATIONGeneralManagerSIGNATURE/DATE第8页共57页第7页共57页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第8页共57页DEPARTMENT:BanquetJOBTITLE:ServiceAssociateTASKNO:SOPBQT005TASK:HowtocheckabuffetEQUIPMENTREQUIRED:EventorderWHATTODOHOWTODOITWHYCheckthetable.Checkthefooditems.Checkchinawareandcutleries.Checkthebar.-CheckthenumberofbuffettablesagainstAttendance.*Makesureenoughseatstosittheguests.-Checkthedistributionoffooditems.-Checkthepresituationoffooditems.-CheckthequantityofallchinawareandcutleriesaccordingtotheAttendance.*M...
