DRAFTISO/TC176N660TECHNICALISO/TSSPECIFICATION16949Secondedition2002-03-01QualitymanagementsystemsAutomotivesuppliersParticularrequirementsfortheapplicationofISO9001:2000SystèmesdemanagementdelaqualitéFournisseursde!'automobileExigencesparticulièrespour!'applicationde!'ISO9001:2000ReferencenumberISO/ITS16949:2002(E)©ISO2002Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromthepublisher.InternationalOrganizationforStandardizationCasepostale56•CH-1211Genève20SwitzerlandInternetiso@iso.chThecontentinsidetheboxedtextofthisdocumentisISO9001:2000textandisprotectedbytheabovecopyrightstatement.ThetextoutsidetheboxeshasbeenoriginatedbytheInternationalAutomotiveTaskForce.CopyrightforthistextisheldbyANFIA,CCFA/FIEV,SMMT,VDA(seebelow)andthecarmanufacturersDaimIerChryslerA.G.,FordMotorCompany,GeneralMotorsCorp..NeitherthisTechnicalSpecificationnoranyextractfromitmaybereproducedinaretrievalsystemortransmittedinanyformorbyanymeans,electronic,photocopying,recordingorotherwisewithoutpriorwrittenpermissionbeingsecured.Requestsforpermissiontoreproduceand/ortranslatenon-boxedtextshouldbeaddressedtooneoftheaddressesbelow:InternationalAutomotiveOversightBureau(IAOB/USA)AssociazioneNazionaleFraIndustrieAutomobilistiche(ANFIA/Italy)ComitedesConstructeursFrançaisd'Automobiles(CCFA/France)FédérationdesIndustriesdesEquipementspourVéhicules(FIEV/France)SocietyofMotorManufacturersandTraders(SMMT/UK)VerbandderAutomobilindustrie-QualitatsmanagementCenter(VDA-OMC/Germany)ContentsContentsiiForewordviRemarksforcertificationviiIntroductionviii0.1Generalviii0.2Processapproachviii0.3RelationshipwithISO9004x0.3.1IATFGuidancetoISO/TS16949:2002x0.4Compatibilitywithothermanagementsystemsx0.5GoalofthisTechnicalSpecificationxQualitymanagementsystems-Automotivesuppliers-ParticularrequirementsfortheapplicationofISO9001:200011Scope11.1General11.2Application12Normativereference23Termsanddefinitions23.1Termsanddefinitionsfortheautomotiveindustry24Qualitymanagementsystem54.1Generalrequirements54.2Documentationrequirements54.2.1General54.2.2Oualitvmanual64.2.3Controlofdocuments64.2.3.1Engineeringspecifications74.2.4Controlofrecords74.2.4.1Recordsretention75Managementresponsibility75.1Managementcommitment75.1.1Processefficiency85.2Customerfocus85.3Qualitypolicy85.4Planning85.4.1Oualitvobjectives85.4.1.1Qualityobjectives-Supplemental85.4.2Oualitymanagementsystemplanning95.5Responsibility,authorityandcommunication95.5.1Responsibilityandauthority95.5.1.1Responsibilityforquality95.5.2Managementrepresentative95.5.21Customerrepresentative105.5.3Internalcommunication105.6Managementreview105.6.1General105.6.1.1Qualitymanagementsystemperformance105.6.2Reviewinput105.6.2.1Reviewinput-Supplemental115.6.3Reviewoutput116Resourcemanagement116.1Provisionofresources116.2Humanresources116.2.1General116.2.2Competence,awarenessandtraining126.2.2.1Productdesignskills126.2.2.2Training126.2.2.3Trainingonthejob126.2.2.4Employeemotivationandempowerment126.3Infrastructure126.3.1Plant,facilityandequipmentplanning136.3.2Contingencyplans136.4Workenvironment136.4.1Personnelsafety136.4.2Cleanlinessofpremises137Productrealization137.1Planningofproductrealization137.1.1Planningofproductrealizati...
