风靡全球的风靡全球的GLOBALACCEPTEDMANAGEMENTSTANDARDGLOBALACCEPTEDMANAGEMENTSTANDARD——ISO9001：1994ENGLISHVERSION管理标准第2页共22页年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共ISO9001：1994StandardQualitysysteems—Modelforqualityassuranceindesign,development,production,installationandservicing1ScopeThisInternationalStandardspecifiesqualitysystemrequirementsforusewhereasupplier’scapabilitytodesignandsupplyconformingproductneedstobedemonstrated.Therequirementsspecifiedareaimedprimarilyatachievingcustomersatisfactionbypreventnonconformityatallstagesfromdesignthroughtoservicing.ThisInternationalStandardisapplicableinsituationswhendesignisrequiredandtheproductrequirementsarestatedprincipallyinperformanceterms,ortheyneedtobeestablished,andconfidenceinproductconformancecanbeattainedbyadequatedemonstrationofasupplier’scapabilitiesindesign,development,production,installationandservicing.NOTE1Forinformativereferences,seeannexA.NormativereferenceThefollowingstandardcontainsprovisionswhich,throughreferenceinthistext,constituteprovisionsofthisInternationalStandard.Atthetimeofpublication,theeditionindicatedwasvalid.Allstandardsaresubjecttorevision,andpartiestoagreementsbasedonthisInternationalStandardareencouragedtoinvestigatethepossibilityofapplyingthemostrecenteditionofthestandardindicatedbelow.MembersofIECandISOmaintainregistersofcurrentlyvalidInternationalStandards.第3页共22页第2页共22页年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共ISO8402:1994,Qualitymanagementandqualityassurance—Vocabulary.DefinitionsForthepurposesofthisInternationalStandard,thedefinitionsgiveninISO8402andthefollowingdefinitionsapply.product:Resultofactivitiesorprocesses.NOTESAproductmayincludeservice,hardware,processedmaterials,softwareoracombinationthereof.Aproductcanbetangible(e.g.assembliesorprocessedmaterials)orintangible(e.g.knowledgeorconcepts),oracombinationthereof.ForthepurposesofthisInternationalStandard,theterm“product”appliestotheintendedproductofferingonlyandnottounintended“by-products”affectingtheenvironment.ThisdiffersfromthedefinitiongiveninISO8402.tender:Offermadebyasupplierinresponsetoaninvitationtosatisfyacontractawardtoprovideproduct.3.3contract:Agreedrequirementsbetweenasupplierandcustomertransmittedbyanymeans.4Qualitysystemrequirements4.1Managementresponsibility4.1.1QualitypolicyThesupplier’smanagementwithexecutiveresponsibilityshalldefineanddocumentitspolicyforqualityincludingobjectivesforandcommitmenttoquality.Thequalitypolicyshallberelevanttothesupplier’sorganizationalgoalsandtheexpectationsandneedsofitscustomers.Thesuppliershallensurethatthepolicyisunderstood,implementedandmaintainedatalllevelsoftheorganization.第4页共22页第3页共22页年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共4.1.2Organization4.1.2.1ResponsibilityandauthorityTheresponsibility,authorityandtheinterrelationofpersonnelwhomanage,performandverifyworkaffectingqualityshallbedefinedanddocumented,particularlyforpersonnelwhoneedtheorganizationalfreedomandauthorityto:a)initiateactiontopreventtheoccurrenceofanynonconformitiesrelatingtotheproduct,processandqualitysystem;b)identifyandrecordanyproblemsrelatingtotheproduct,processandqualitysystem;c)initiate,recommendorprovidesolutionsthroughdesignatedchannels;d)verifytheimplementationofsolutions;e)controlfurtherprocessing,deliveryorinstallationofnonconform...
