目录公司概况·······························2批准页·································3质量方针和质量目标····························4质量方针、目标展开····························5质量手册管理办法·····························6任命书·································71.范围·································81．1总则·······························82.引用标准································93.术语和定义······························104.质量管理体系·····························114.1总要求······························114.2文件要求·····························115.管理职责·······························145.1管理承诺·····························145.2以顾客为关注焦点·························145.3质量方针·····························155.4策划·······························155.5职责、权限和沟通·························155.6管理评审·····························206.资源管理·······························226.1资源的提供····························226.2人力资源·····························226.3基础设施·····························236.4工作环境·····························237.产品实现·······························247.1产品实现的策划··························247.2与顾客有关的过程·························257.3设计·······························267.4采购·······························267.5生产和服务提供··························278.测量、分析和改进···························318.1总则·······························318.2监视和测量····························318.3不合格品控制···························328.4数据分析·····························338.5改进·······························33附录A:质量管理组织机构图························36附录B:质量管理体系职能分配表······················37附录C:程序文件清单···························38质量手册修改控制····························39公司概况南京绅华汽车贸易有限公司（简称南京绅华）成立于2007年4月10日，注册资本600万元，新厂房自2007年6月11号开始建设，至2007年10月18日竣工，投资1600万元，占地面积10000m2、建筑面积5000m2，其中展厅面积1600m2，维修车间面积3400m2，具有停车位100个，可同时容纳30辆车的维修。南京绅华是MG名爵汽车公司设立在南京地区的唯一的一家F级（旗舰级）特许专营店，是集整车销售、配件销...
