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]《蓝图设计报告》CRM业务分册甲方项目经理乙方项目经理日期：年月日日期：年月日文档状态和控制总况系统成员版本V1.0文档日志版本变化描述作者日期V1.0蓝图初稿i目录顾客关系管理系统......................................................................................1蓝图设计报告.............................................................................................11业务现状与问题分析........................................................................11.1业务现状..............................................................................................................................12系统建设范围..................................................................................12.1建设范围..............................................................................................................................13业务流程.........................................................................................23.1流程概述..............................................................................................................................23.1.1业务清单..................................................................................................................................23.1.2流程图例..................................................................................................................................23.2会员卡、储值卡流程.........................................................................................................33.2.1会员卡、储值卡制卡流程............................................................................................................33.2.2会员卡、储值卡申领流程............................................................................................................53.2.3会员卡发卡流程.............................................................................................................................73.2.4储值卡销售、开通流程................................................................................................................93.2.5会员消费流程..............................................................................................................................113.2.6储值卡存款流程..........................................................................................................................133.2.7会员卡礼品返利流程..................................................................................................................153.2.8会员卡积分支付流程..................................................................................................................173.2.9会员卡升级流程..........................................................................................................................193.2.10会员降级流程............................................................................................................................213.2.11会员卡积分转赠流程...............................................................................................................223.2.12储值卡解锁流程........................................................................................................................243.2.13会员卡、储值卡禁用、解禁流程...........................................................................................243.2.14会员卡、储值卡挂失、补办流程.....