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XXX客户关系管理系统需求分析说明书XXX客户关系管理系统需求分析说明书编号：xxxx-LIB-CRM版本：1.0xxxxx技术有限公司1/51XXX客户关系管理系统需求分析说明书状态修订人修改日期版本备注新创建xxxx2013-11-211.0xxxxx技术有限公司2/51作者：xxxx日期：2013-11-22审批：xxxx日期：2013-12-4XXX客户关系管理系统需求规格说明书目录1.概述.................................................................................................................................................41.1目的.................................................................................................................................41.2定义、简写和缩略语.....................................................................................................41.3综述.................................................................................................................................52总体描述.........................................................................................................................................52.1产品描述.........................................................................................................................52.2产品功能.........................................................................................................................62.3用户特点.........................................................................................................................63功能性需求.....................................................................................................................................93.1功能描述.........................................................................................................................93.2流程描述.........................................................................................................................93.2.1系统设置模块.........................................................................................................93.2.2销售管理模块.......................................................................................................173.2.3客户管理模块.......................................................................................................273.2.4服务管理模块.......................................................................................................333.2.5订单管理模块.......................................................................................................403.2.6合同管理模块.......................................................................................................433.2.7统计分析模块.......................................................................................................454非功能性需求...............................................................................................................................504.1技术需求.......................................................................................................................504.1.1软硬件环境需求...................................................................................................504.1.2产品性能...............................................................................................................504.1.3安全性...................................................................................................................514.2质量需求........