中国移动通信企业标准NGBOSS2-CRM界面标准分册版本号：1.0.0中国移动通信有限公司发布2011-XX-XX发布2011-XX-XX实施QB-J-XXX-2011QB-J-XXX-2011目录1.范围..........................................................................................................................................12.引用文件..................................................................................................................................13.术语、定义和缩略语..............................................................................................................24.总体说明..................................................................................................................................74.1.驱动力......................................................................................................................84.2.编写目标..................................................................................................................84.3.编写原则..................................................................................................................84.4.与NG2-CRM规范的关系.........................................................................................94.5.文档结构说明..........................................................................................................95.总体框架................................................................................................................................105.1.体系结构................................................................................................................105.2.用户体验设计总则.................................................................................................115.2.1.保持一致性.....................................................................................................115.2.2.错误恢复........................................................................................................125.2.3.减轻记忆负担.................................................................................................125.2.4.系统状态可见.................................................................................................125.2.5.预防错误发生.................................................................................................125.2.6.贴近用户场景.................................................................................................135.2.7.使用舒适高效.................................................................................................135.2.8.界面美观精炼.................................................................................................135.2.9.保障用户控制和自由.....................................................................................145.2.10.提供帮助和文档.............................................................................................145.3.设计框架................................................................................................................146.信息架构................................................................................................................................166.1.信息分类................................................................................................................166.1.1.精确分类...........................................................
