客户关系管理需求分析文档目录1、引言............................................................................................................................................21.1目的....................................................................................................................................21.2背景....................................................................................................................................21.3范围....................................................................................................................................21.4定义、同义词和缩略语.....................................................................................................21.5参考资料............................................................................................................................32、项目概述....................................................................................................................................32.1系统目标............................................................................................................................33功能需求.......................................................................................................................................33.1功能列表.....................................................................................................................33.2功能描述.....................................................................................................................43.2.1客户管理.................................................................................................................43.2.2营销管理.................................................................................................................93.2.3服务管理...............................................................................................................163.2.4统计报表...............................................................................................................203.2.5基础数据...............................................................................................................233.2.6权限管理...............................................................................................................254非功能需求.................................................................................................................................254.1软硬件环境需求.......................................................................................................254.2性能需求...................................................................................................................254.3安全保密需求...........................................................................................................254.4可维护性和扩展性...................................................................................................255、结论..........................................................................................................................................265.1主要问题..........................................................................................................................26附录.................................................................................................................
